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How much paperwork do you need to trace a debt?
To initiate the debt tracing process or perusal of a debt all you need to provide is the invoice, contract, or confirmation of a verbal agreement, along with the debtor's name and their last known address.…
VIEWWhat happens if my contact has 'gone away' or has no current address?
When a debtor has no current address, it's crucial not to write off the debt immediately. Instead, consider seeking professional help from a debt collection agency (DCA) experienced in debtor tracing. DCAs can use various methods, such as searching electoral rolls, financial data, and online platforms. If the initial trace is unsuccessful,…
VIEWI’m owed money, when do I bring in a debt collection agency?
While there is no definitive answer, you can introduce a debt collection agency as soon as an invoice is overdue. It is a good idea to limit the number of invoices that are unpaid for 90 days, to avoid cash flow issues. Or, if your resources are limited and a non-payer…
VIEWWhat if I have no written contract?
Not Having a Signed Contract Doesn't Excuse Non-Payment.While a signed contract is the most robust form of agreement, other types of agreements can also hold legal weight:Written Agreement: Communication through emails, texts, or messaging apps like WhatsApp can sometimes serve as a written agreement. For example, if both parties agree…
VIEWHow are we committed to GDPR best practices?
We ensure that all personal data is processed only on legal grounds, held securely and retained only as necessary. We provide clear, transparent information about our data practices, respect data subject rights, avoid automated decisions and only share data with confidentiality. We also have a dedicated Data Protection Officer to…
VIEWWhat types of debts do you collect?
We specialise in collecting a wide range of debts, including commercial, consumer and individual debts. Whether you’re a sole trader, SME, a large corporation or an independent school, we’re well-equipped to handle it.For example, we collect invoices for businesses, overdue rent for landlords and unsettled school fees. We also recover…
VIEWI have paid for a service, but the work has been left unfinished. Can I use a debt collection agency?
Yes, you can use a debt collection agency if you can provide evidence that the service or project has been left unfinished and not as agreed.…
VIEWShould I treat long-standing clients differently when they pay late?
While it’s important to preserve good relationships, late payments shouldn’t be overlooked. Clear and professional communication helps reinforce expectations without damaging trust.We support businesses by acting as a neutral third party, helping you recover payments while maintaining client goodwill.…
VIEWHow can I identify patterns of repeat late payment behaviour early?
Look for patterns like missed due dates, part-payments or repeated reminders. These signs often point to longer-term issues.Tools like aged debtor reports and payment tracking help highlight problem accounts early.We review overdue accounts to spot risk trends, so you can act sooner and protect your cash flow.…
VIEWWhat are the risks of waiting too long to act on late payments?
Delaying action allows invoices to become aged debt, which is much harder to recover. The older the debt, the less likely it is to be paid, especially if the customer is already facing financial difficulties.It can also affect your cash flow, lead to reliance on short-term borrowing and put added…
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