Regulation and Compliance

• Are they authorised and regulated by the Financial Conduct Authority?
• Can you verify them on the FCA register?
• If something goes wrong, do I know the complaints process?

Communication

• How will they contact my debtor?
• What tone and language do they use when speaking to the debtor?
• How do they ensure they provide clients with regular updates?

Handling of Recovered Money

• Where is recovered money held before it's paid to you?
• How quickly will you receive funds once they're collected?

Recovery Process and Legal Action

• What happens in the first few weeks after you refer a case?
• What does the agency do if they can't reach the debtor?
• When would they recommend legal action and how is that decision made?

Reporting and Oversight

• How will you know what's happening on your cases?
• How will you receive updates? Is there an online portal?
• Who is your point of contact?

If you'd like more information on how we can support you in recovering unpaid invoices, fill in the contact form below and someone will be in touch.