Debt Recovery for SMEs

Our SME Experience

20,000+

We've helped hundreds of clients like you to recover debt

£60m+

Monies recovered for our SME clients

30 minutes

Avg time from instruction to collection efforts

Commission only charged on monies recovered

Our rate remains the same whether it takes us a single day to recover your debt or an entire year. It’s in our interest to act as quickly as possible.

All Services

Ancillary Services

Our ancillary services are available to all our clients. If a case requires a specific service such as legal action or debtor tracing, the associated issuing cost will be explained to you before any speculative action is taken and we will require your express instruction before undertaking any fee incurring work.

No collection, no commission

In most cases, our typical commission rate is 15%, and we only charge commission if we successfully collect. Which means we’re fully focused on getting results.

Dependent on our clients’ terms and conditions, or relevant legislation, costs may also be recovered where we are legally able to do so.

Unpredictable payments put operational commitments at risk.

Recovery that progresses reliably supports payroll and essential spending.

Small finance teams carry the full weight of unpaid invoices.

Payment follow-up runs separately, so finance teams can focus on core work.

How recovery is handled reflects on the business.

Professional follow-up protects commercial relationships, reducing the risk of payment issues affecting renewals or future work.

Overdue invoices are often handled on a case-by-case basis.

A clear recovery process removes ad-hoc judgement calls, keeping payment progress consistent without pulling multiple into individual cases.

Why SMEs Choose Redwood Collections

We act as an extension of your business, stepping in with professional communication and clear next steps when your own reminders are no longer effective.

Debt Collection for Unpaid Invoices

Helping small and medium-sized businesses recover overdue payments promptly and professionally, with minimal disruption to daily operations.

Tailored Debt Recovery Strategies

Bespoke debt collection plans designed around the unique challenges and cash flow needs of SMEs across a wide range of sectors.

Legal Support When Required

Access to legal guidance and escalation routes for difficult or long-standing debts, all handled with compliance and clarity in mind.

Real-Time Payment Monitoring

Track your outstanding invoices with live account updates, so you always know where you stand and when to take action.

International SME Debt Recovery

Pursue unpaid invoices from overseas clients confidently, with specialist support for global collections.

Commonly Asked Questions from SMEs

Is your service suitable for small and growing businesses?

Yes. Our flexible support is designed to help SMEs recover unpaid invoices and keep cash flow on track, no matter your size.

What does it cost to use Redwood Collections?

Our service is offered on a no collection, no commission basis. You only pay if we recover your money.

How quickly can we refer a debt?

You can refer a case to us as soon as an invoice becomes overdue. Acting early increases the likelihood of full recovery.

Do we need to send a Letter of Claim first?

No. We can guide you through the Pre-Action Protocol and handle all necessary correspondence for you.

“As an SME who primarily works for large national and international student accommodation providers, we often find that we are not at the top of their creditors list, which can have a major impact on our cashflow projections.

Due to having a close working relationship with all our customers we are always concerned about sending any overdue invoices to a collection agency and will only do so as a last resort. We therefore searched for a collection agent who shared the same values of customer service and flexibility we strive to achieve.

Every time I have had to utilise Redwood to collect an unpaid invoice our dedicated account manager has ensured I am kept up to date with the situation and all outstanding balances have been received promptly without the need to issue a country court judgment. At every stage of the collection process, I am well informed of all costs and future costs which is a process that allows me to make an informed decision on what I want to do next.

All in all, I would strongly recommend any company, large or small, to use Redwood Collections for all their debt collection requirements.”

HPS Students Ltd.

“It was good to know that we had a professional body behind us. Everyone I dealt with from the start has always been very helpful. It was also good to receive the monthly case reports, these kept us up to date with everything that was going on behind the scenes.

In the past when I’ve had to deal with a debt collection agency they’ve never been forthcoming with information and I was always chasing them. Probably why a lot go out of business!!

Thank you again and at least we’ve managed to settle this matter without having to go to court.”

Kimberley Garage Ltd.

“We have used about 3-4 debt collection agencies over the last 4 years, and we had little success, and have usually ended up spending more money to chase bad debtors who didn’t pay.

Redwoods have thus far been fantastic, their small fee is well worth it, and they work hard to ensure debts are paid. Also, their client communication is excellent.”

Alder Veterinary Practice

The impact of an unresolved debt

Our interactive calculator helps you understand the financial impact of keeping a debt on your ledger and the costs involved in managing or collecting it.