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Tell us about your debt in just a few minutes.

Make a Payment

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Make a one-off payment through our online payment system. Please contact us if you wish to set up regular payments via direct debit.

Simply enter your details here, and we’ll handle the rest.

Alternative payment methods


Call 020 8080 2888 (Mon-Fri 9:00am to 5:30pm) to pay by credit or debit card. Please quote your reference number.

You must either be the cardholder or have their consent before making a payment using this method.

To set up regular card payments, a standing order or to request a Barclays Bank paying in book, please call one of our operators on 020 8080 2888.


You can pay directly to our bank via online banking, or by visiting any Barclays branch. Please quote:

Sort code: 20–14–33

Account number: 03355691

The reference number from your letter, court document or insolvency document.


Write your reference number on a cheque, postal order or bankers draft and send to:

Redwood Collections

Airport House

Purley Way




Please note: Cash should not be sent as payment.

Rules & Regulators

Redwood Collections Ltd is Authorised and regulated by the Financial Conduct Authority and committed to the standards of the Credit Services Association (CSA) Code of Practice.


Should you wish to make a complaint please write to our office, at the address found below, for the attention of the compliance department.

Alternatively you may email info@redwoodcollections.com with the word “complaint” in the subject line. Please include your reference number in any communication, if known.


AdviceUK Member Centres offer debt advice, some providing specialist advice for minority ethnic and refugee communities and people with disabilities. For further information please phone 0207 469 5700 or visit www.adviceuk.org.uk

Christians Against Poverty (CAP) A national debt counselling charity with centres throughout the UK. Please phone 01274 760720 or visit www.capuk.org

Citizen’s Advice Bureau Offers free face to face debt advice. Get free information and advice about legal, money and other problems by visiting www.citizensadvice.org.uk

Money Advice Service A government created service that offers clear unbiased advice to help you manage your money. Please visit www.moneyadviceservice.org.uk

Money Advice Scotland If you live in Scotland, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.

StepChange Debt Charity A charity offering free, confidential debt advice and support to anyone worried about debt. Please phone 0800 138 1111 or visit www.stepchange.org

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From one-off bad debts to ledgers that require more regular attention, we’re here for you.

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