Account Manager

The role of an Account Manager at Redwood Collections Ltd is to proactively manage clients delinquent accounts, utilising our vast array of collection letters, emails and telephone techniques to contact your client’s customers and seek repayment. Maintaining relationships with your clients is the core of our business and you be fully trained to discuss appropriate legal and insolvency action should their debts remain unpaid.

Client management
To build and maintain strong, lasting business relations with the clients in your diary, keeping them up to date on the progress of their cases while seeking repeat listings to further the relationship. Your clients will have direct lines of communication with you by telephone, email and potentially face-to-face meetings when the need arises.

Collection of clients delinquent accounts
To seek repayment of your clients debts via letters, telephone calls, email etc. This will involve negotiation to secure monthly arrangements, settlements etc, as well as advising debtors of the legal implications of non-payment, in a compliant manner.

Suggest suitable legal action for non-payment
Redwood Collections Ltd offers many ancillary services in addition to our standard collection efforts, notably legal actions which come at cost to the client. A major part of the Account Managers role is to suggest suitable legal action when all efforts to affect recovery have failed.

As part of our ongoing commitment to nurturing and developing talented individuals, Redwood Collections Ltd have a fixed training regime, ensuring all employees are provided with the knowledge and understanding to excel within their role.

We dedicate at least one hour per week to formal training, as well as learning on an ad-hoc ‘shadowing’ basis.

The training is carried out with various members of the senior management team, allowing successful candidates the best possible opportunity to succeed and build a lasting career with Redwood Collections Ltd.

This position is conditional, subject to a three-month probationary period, where training will be provided throughout and progress meetings to help you develop within the role.