Recover debt with tact

Sustainable outcomes, stronger relationships

Credit Management is the route for overdue accounts where preserving the working relationship is just as important as recovering the debt. Non-confrontational communication and longer repayment structures create a recovery approach that reflects the commercial value of the relationship.

Commercially minded
relationship-led recovery

Softer recovery comes from the way payment is approached. Language, tone of voice and flexibility with payment arrangements influence how a debtor responds. Our staff are trained regularly on effective techniques that lead to both results in recovery and a stronger chance of preserving the relationship.

Confidence
throughout a case

Payment plan monitoring

Agreed repayment plans are monitored closely so missed payments are identified early, showing whether the arrangement is working or if the recovery approach needs adjusting.

Case-specific recovery strategies

Cases are handled differently depending on what you need from us. We consider the value of the relationship, the customer or parent's circumstances, the payment history and any signs of vulnerability to manage the case in a way that reflects your priorities.

Recorded case activity

We keep a record of every interaction and what's been paid, providing a complete view of case progress to support informed decision-making.

Trained case handling

Everyone at Redwood receives regular training, including how to identify and handle vulnerable cases, and what it means to treat debtors fairly and with dignity.

How to Strengthen Credit Control and Reduce Risk of Late Payment

Using our Redwood Credit Management brochure helps businesses take a proactive approach to managing early-stage arrears and protecting cash flow. It outlines how our team acts as an extension of your credit control function, helping resolve unpaid invoices while maintaining client relationships and upholding your professional standards.

Scroll down to access the brochure and gain instant understanding of how we work.

When a credit management approach is the right call

The account is not in dispute

You wish to continue doing business with your customer

The customer may be going through financial hardship

The customer has an otherwise good payment record

You know the customer's current address and contact details

The customer could be considered vulnerable

Common Questions About Credit Management

When is the right time to bring in credit management support?

Many clients contact us after a payment reminder has been ignored or when internal resource is stretched. Our early involvement can prevent escalation, keep accounts on track and improve payment times.

How do you tailor the service to different industries?

We take the time to understand your products and payment cycles. This lets us adapt our approach to each sector’s typical invoicing challenges.

Is this a one-off intervention or ongoing support?

Our service can be a short‑term boost or long‑term support. We can step in during a specific billing period or become an extension of your credit team.

Will you keep my team in the loop?

Absolutely. You’ll receive a documented report for every case we manage, showing updates, communications and next-step recommendations.

Is this support available when my workload is already overloaded?

Yes. We’re here to relieve pressure when credit control becomes stretched. Our team handles the workload so your staff can focus on core operations.

Let's Get Started

Recover debt with tact

Sustainable outcomes, stronger relationships

Credit Management is the route for overdue accounts where preserving the working relationship is just as important as recovering the debt. Non-confrontational communication and longer repayment structures create a recovery approach that reflects the commercial value of the relationship.

Commercially minded
relationship-led recovery