Recover debt with tact

Keep the client, lose the debt

Credit Management is the route for overdue accounts where preserving the working relationship is just as important as recovering the debt. Non-confrontational communication and longer repayment structures create a recovery approach that reflects the commercial value of the relationship.

Commercially minded
relationship-led recovery

Softer recovery is the way a payment is approached. Language, tone of voice and flexibility with payment arrangements influence how a debtor responds. Our staff are trained regularly on effective techniques that lead to both results in recovery and a stronger chance of preserving the relationship.

Confidence
throughout the case

Payment plan monitoring

Agreed repayment plans are monitored closely so missed payments are identified early, showing whether the arrangement is working or if the recovery approach needs adjusting.

Case-specific recovery strategies

Cases are handled differently depending on what you need from us. We consider the value of the relationship, the customer or parent's circumstances, the payment history and any signs of vulnerability to manage the case in a way that reflects your priorities.

Recorded case activity

We keep a record of every interaction and what's been paid, providing a complete view of case progress to support informed decision-making.

Trained case handling

Everyone at Redwood receives regular training, including how to identify and handle vulnerable cases, and what it means to treat debtors fairly and with dignity.

When credit management
is the right call

The account isn't in dispute

You wish to continue doing business with your customer

The customer may be going through financial hardship

The customer has an otherwise good payment record

You know the customer's current address and contact details

The customer could be considered vulnerable

How to Strengthen Credit Control and Reduce Risk of Late Payment

Using our Redwood Credit Management brochure helps businesses take a proactive approach to managing early-stage arrears and protecting cash flow. It outlines how our team acts as an extension of your credit control function, helping resolve unpaid invoices while maintaining client relationships and upholding your professional standards.

Scroll down to access the brochure and gain instant understanding of how we work.

Common Questions About Credit Management

Can overdue payments be recovered without damaging the customer relationship?

A customer may intend to keep trading with you despite falling behind on payment. A softer approach gives them an opportunity to discuss how a payment can be resolved, with more flexible payment options, allowing them to catch up so they can continue working with you.

How does a softer approach differ from standard debt collection?

The difference is in how payment is pursued. Greater emphasis is placed on understanding what’s delaying payment and working through it with the customer. Contact is focused on recovering the amount in a way that reflects the relationship you want to maintain.

When should I seek credit management support?

Support is worth considering once reminders stop producing progress or your team no longer has time to follow up consistently. Bringing in help at that stage allows payment issues to receive attention before overdue accounts become harder to resolve, while freeing your team to focus on their other responsibilities.

Can Credit Management work alongside my existing team?

You can choose to work with us as an ongoing extension of your internal credit control or cover a busy billing period. We support clients who just want to bring one account up to date and partner with clients who've implemented Credit Management into their processes on a long-term basis. Payment cycles and industry invoicing challenges are taken into account to provide a personalised service that aligns with your business's ways of working.

What happens if a customer still doesn’t pay?

If a softer debt recovery approach doesn't result in payment, there are legal options available to you. Your dedicated account manager will explain the available routes to recovery so you can decide how to proceed. If additional services are needed, any associated costs are explained, with no action taken without your authorisation.

Let's Get Started

Recover debt with tact

Keep the client, lose the debt

Credit Management is the route for overdue accounts where preserving the working relationship is just as important as recovering the debt. Non-confrontational communication and longer repayment structures create a recovery approach that reflects the commercial value of the relationship.

Commercially minded
relationship-led recovery