Sensitive Recovery for Funerals

Our Funerals Experience

900+

Clients

£10m+

Collected

0.0064%

Complaint rate

Commission only charged on monies recovered

Our rate remains the same whether it takes us a single day to recover your debt or an entire year. It’s in our interest to act as quickly as possible.

All Services

Ancillary Services

Our ancillary services are available to all our clients. If a case requires a specific service such as legal action or debtor tracing, the associated issuing cost will be explained to you before any speculative action is taken and we will require your express instruction before undertaking any fee incurring work.

No collection, no commission

In most cases, our typical commission rate is 15%, and we only charge commission if we successfully collect. Which means we’re fully focused on getting results.

Dependent on our clients’ terms and conditions, or relevant legislation, costs may also be recovered where we are legally able to do so.

Debt Recovery Services for Funeral Directors and Funeral Homes

Late payment is a growing challenge for funeral professionals. Outstanding fees can disrupt cash flow and delay supplier payments, taking time away from delivering care. We recover what’s owed with sensitivity and professionalism so you can focus on your service, not chasing invoices.

Our team understands the emotional nature of funeral arrangements. We act with discretion and provide regular updates, working quickly to resolve accounts in a way that protects your reputation and supports your business.

Why Funeral Professionals Choose Redwood Collections

Compassionate Communication
We speak to families with care and respect, helping protect your reputation while still securing the payment you’re owed.

Experienced in Sensitive Situations
Our team understands how to manage complex family dynamics and emotional circumstances without escalating tensions. For ongoing support, our Redwood Credit Management service helps prevent overdue accounts from building up in the first instance.

Priority Support for NAFD Members
As a gold partner of the National Association of Funeral Directors, we offer discounted rates and fast-track support to NAFD members.

Clear Costs and Honest Advice
Our commission is success-based and any additional fees are clearly explained before we proceed so no pressure, no surprises.

Discreet and Effective Process
We act quickly, without drama keeping you informed at every step while taking the weight of debt recovery off your shoulders.

Common Questions About Funeral Debt Recovery

Can you help with unpaid funeral fees when families are grieving?

Yes. We handle each case with compassion, aiming to resolve unpaid fees without added stress for grieving families.

What happens if one family member expects others to pay?

We understand family disputes can cause delays. Our approach is neutral and discreet, supporting smooth resolution when financial responsibility is unclear.

Can we recover disbursement costs if payment hasn’t arrived yet?

Yes, we focus on all recoverable fees including disbursements. We assess your case and pursue costs that are recoverable under your agreements.

How quickly can debt recovery begin?

We aim to start contact as soon as we receive your referral and supporting documents, often within one working day.

What kind of funeral debts can be recovered?

We can help recover a wide range of unpaid fees including service charges, disbursements and memorial costs. Each case is assessed individually to determine the best route forward.

“We have been using the professional services of Redwood Collections to deal with our debt collection matters for the last 4 years. We continue to find them to be excellent, proactive and productive and they have continually kept us informed on the progress they are making with the debtors.

As they look after many Funeral Director clients, they are aware of the delicate nature of debt collection in our profession and we have no hesitation in recommending them to our fellow professionals.”

Leverton & Sons Ltd.

“As a Funeral Director, you need to have the right sort of agent collecting your monies, firm enough to get the job done, but without being too heavy-handed and the adverse publicity that could cause.

Redwood Collections seems to have the perfect balance and to date has been far more successful in recovering monies than our previous collection agents.

We have no hesitation in recommending Redwood Collections.”

H.D. Tribe Funeral Directors

Great Service

“I have used the services of Redwood Collections for several years. During this time, I have had a dedicated contact who has always been available with honest advice and help especially in the most challenging of cases.

Making referrals to Redwood is quick and easy by either email or post. Account details and payments are sent regularly and are easy to understand.

As an independent funeral director, I have had experience of plenty of debt recovery companies all promising to recover money owed to me, all failing on that promise. Redwood Collections has outperformed all of these companies. I would not hesitate to recommend them. I owe them my thanks.”

Hollowells Funeral Directors

Redwood Credit Management

Service

Balancing sensitivity and financial stability in funeral services

Blog

Funeral Case Studies

Results

REDWOOD COLLECTIONS

Refer a debt

To recover bad debts from non-payers, simply turn to the team who have helped many others in your position recoup what they are rightfully owed.

LET’S GET STARTED

The impact of an unresolved debt

Our interactive calculator helps you understand the financial impact of keeping a debt on your ledger and the costs involved in managing or collecting it.