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How much does the relationship influence the way overdue payments are handled?

When the person who owes money is also a client you want to keep, payment follow-up stops becomes a social risk decision. Research on repayment requests from Indiana University, Kelley School of Business Indianapolis, shows relationship closeness changes how people ask for their money back, including how direct they are…

Controlling High-Volume Rent Arrears in a Tighter Regulatory Environment

Combined with tighter eviction rules, landlords with multiple properties are under increasing pressure to maintain cash flow and accurate financial forecasts.How the Renters’ Rights Act 2025 reshapes high-volume arrears recoveryThe Renters’ Rights Act 2025 marks a fundamental change in how landlords and finance teams must manage rent arrears at scale.…

Why Reachability Is Becoming One of the Biggest Challenges in Modern Collections

With the UK debt collection industry generating around £2 billion in annual revenue, reachability plays a significant role in the effectiveness of recovery processes. When contact is lost, recovery activity is delayed and complexity increases due to uncertainty over how to contact the debtor or serve documentation. As a result,…

Credit Control Moves Centre Stage for Independent Schools

Strategic credit management including clear communication, consistent, compassionate escalation and timely follow-up, supports cash flow while preserving trust. Effective dunning cycles and sensitive third-party involvement encourage payment, strengthen relationships and sustain long-term loyalty.In today's challenging financial climate, independent schools are under increasing pressure as more families reassess their ability to…

How We Can Help

Our Fees

Easing the burden of chasing debt leaves you free to focus on what you do best. Growing your business. Your brand will benefit with improved cash flow enhancing your reputation, building respect in your sector, and ultimately helping you grow stronger as a business.…

Contact us

Whether it’s a general enquiry or a specific question related to one of our Collections services, we’re only too happy to help. Our team is ready and waiting to take your call or email us your question directly and we’ll respond within the hour. Alternatively, you can reach us on…

Our Promise

A word that’s threaded through human history. A word that’s often on everyone’s lips. But a word that can have very different meanings for different people. At Redwood we view debt very simply. We believe that it’s only right that our clients are paid what they are rightfully owed. And…

Our Services

Our debt collection packages achieve results. We understand our clients’ individual needs and support them every step of the way – with no commission unless we are successful. Packages include: Collections: for rare or one-off debtsCollections +: for a bespoke service against pre-agreed credit control processesIndependent Schools: specialist debt management for the…

Collections

For you, being on the wrong end of a bad debt is rare. For us, recovering a bad debt is routine. But even when your debt is a one-off, we still give our all.…