How can I recover unpaid invoices without damaging client relationships?
Our Credit Management service is designed for businesses and independent schools who want to recover payments without damaging important relationships.
We contact customers in a clear, non-confrontational way to explain what's outstanding and encourage early engagement before the matter becomes harder to resolve.
Where appropriate, we can support longer repayment structures, allowing more time to clear the balance while keeping the account under control.
Protects important relationships
Through considered language, appropriate tone and suitable repayment options, we encourage engagement instead of escalation. This helps maintain cooperation where the customer or parent remains critical to your organisation.
Proactive payment monitoring
Where a repayment plan is in place, we monitor whether payments are being made as expected. Missed dates, reduced payments and slower communication are flagged early, allowing you to make an informed decision on whether the current arrangement is working, needs adjusting or needs further action.
Customised credit strategies
Not every case should be handled the same way. We consider the value of the relationship, the customer or parent's circumstances, the payment history and any signs of vulnerability, then manage the case in a way that reflects the situation alongside your priorities.
Clear communication
We keep a clear record of every interaction, what's been agreed and what's been paid, keeping you in the loop with regular updates.
Specialist guidance
Our team receives regular training, including how to handle vulnerable cases, ensuring debtors are treated fairly and with dignity.
Redwood Credit Management Process
