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Our services

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Whatever the issue, we have a service to match

We understand our clients’ individual needs and support them every step of the way. We bring empathy and mediation to every case handling even the most challenging situations with total professionalism.

Refer a Debt

Commercial debt collection

Credit control can be a time-consuming business with few things as frustrating as having to endlessly chase invoices before you receive payment. For a small business, there simply aren’t enough hours in the day to dedicate to debt management, while even larger companies with dedicated credit control staff frequently need a hand with stubborn debtors. This is where our experience, expertise and a professional approach can prove priceless.

Legal and insolvency services

We have extensive experience of both corporate and individual insolvency actions. Our expertise in this legal field means we can instigate insolvency proceedings immediately, once we have concluded that our collection efforts have been exhausted.

Unlike most debt collection agencies, we also retain a panel of highly regarded solicitors and insolvency practitioners, meaning we can offer almost instant professional and effective solutions to your litigation and enforcement needs. Solutions that dovetail seamlessly with our core debt recovery services.

Trace and investigation

Tracing and investigating absconding debtors is one of the major strengths of our business. Alongside our highly experienced investigation professionals and information databases, we have invested in state-of-the-art information technology systems to trace debtors through their credit footprint.

From commercial tracing to ‘gone away’ missing people, we can locate and re-establish contact to pave the way for further debt collection activity. All our trace and investigation activity is conducted professionally and compliant with the Data Protection Act 2018 (GDPR) and Credit Services Association (CSA) Code of Practice.

Asset tracking

As part of establishing a complete financial profile of debtors, we can compile the net assets of individuals or businesses. A full asset report on the debtor gives our clients the ability to make strategically informed decisions on how best to proceed.

Going beyond electronic and database research, our services can include discreet site visits by our field agents to establish viable valuation estimates of premises, equipment, and business activity. Working at both pre-contract and post-debt stages of business, our asset tracking and credit check services offer a complete financial picture of your customers and their business.

International collections

To provide our clients with a truly global service, we have strategic partnerships with overseas agents. Wherever your debtor is in the world, we can reach them through our network of trusted partners. Referring an overseas debt incurs a nominal handling fee to cover the necessary administration costs, after which we operate on the same ‘no collection, no commission’ basis as our domestic debts. Please note, international rates vary due to geographic, political, and legislative differences.

Reduced commission rate

As a 'thank you' for regularly referring overdue accounts to us, we'll charge you less per debt collected. That means significant savings on the costs of dealing with persistent non-payers and less impact on your bottom line.

Full suite of management information

With all the key data at your fingertips, you can stay in touch with how each debt collection case is progressing, set benchmarks and carry out value-for-money assessments.

Structured pricing

With access to a menu of cost-effective services, you can better forecast and budget confidently for a range of eventualities relating to an individual debtor, including escalation or necessary legal action.

High-level management attention

We are committed to the highest standards of service and attention to detail. As a Collections Premier customer, you will benefit from clearly defined and rigorously observed service levels.

Secondment service

Is your in-house credit control team experiencing severe pressure and struggling to cope? We can offer you reliable short-term support to ensure you maintain efficiency and cash flow or help you clear any backlog.

Free portal access

Available on any pc or mobile device with internet access, our user-friendly online portal gives you live updates on all your debt collection cases. It also provides a quick and easy way to communicate with your account manager.

Low rates for extra services

Complex debt collection cases can put a strain on your finances. As a Collections Premier customer, you will benefit from preferential low rates for additional services such as tracing and investigation.

Bespoke, pre-agreed strategies

No small print. No surprises. We know how important it is for you to have complete confidence in our service. That's why we'll agree with you up front a clear set of processes and performance indicators, giving you peace of mind that we'll deliver on what we promise.

Portfolio prioritisation

We can segment your debtor portfolio based on a range of criteria, such as customer propensity to pay, location or debt value. That means you can keep track of the most important debt collection cases in relation to your chosen parameters.

Fully dedicated team of collection agents

You can be sure every one of your debt collection cases will receive the attention it needs. You will benefit from the skills of our diligent professional debt collectors, all of whom are totally committed to achieving the best outcomes for our customers.

Bespoke pricing plans

We believe that our high-volume customers deserve the very best value for money. We also know that every customer is different, which is why our pricing plans are not only highly competitive, but also tailored to your needs.

Flexibility

We understand the financial pressures faced by many businesses in our highly competitive, global economy. Where we can, we are always happy to review our rates, making high-volume referrals and actions more affordable.

Full suite of management information

With all the key data at your fingertips, you can stay in touch with how each debt collection case is progressing, set benchmarks and carry out value-for-money assessments.

Streamlined query management

To make prioritising your credit control simple, we'll set a range of pre-agreed categories for responding to account queries. This relieves your credit control team of the burden of dealing with common issues.

Secondment service

Is your in-house credit control team experiencing severe pressure and struggling to cope? We can offer you reliable short-term support to ensure you maintain cash flow or help you clear any backlog.

High performance

We have collected more than £25,000,000 of unpaid school fees, with almost two thirds of debts referred to us resulting in successful collection. All achieved with extremely low complaint levels, with our clients’ impeccable reputations maintained.

Flexible and contract-free

We do not ask clients to enter an onerous contract (unless preferred), nor do we charge joining fees or a monthly retainer. We simply charge a typical 15% commission on monies recovered, with fees for legal services applied on a case-by-case basis at competitive rates.

Appropriate legal action

For cases requiring additional lean, we are vastly experienced in knowing the right kind of legal action to instigate against your debtors. We drive forward legal action in-house, saving our clients from over-involvement.

Communication and reporting

We believe in keeping our schools fully informed of the progress of their cases. To this end, all our clients are assigned a dedicated account manager and given his/her direct contact details. We also provide online case access and monthly reports in hard copy.

ParentCheck+

Unique to Redwood Collections, this informative innovation enables powerful batch screening of your customer list, scanning hundreds of worldwide databases maintained by governments and other organisations. Find out more here.

Redwood Credit Management

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At Redwood Collections, we believe that prevention is always better than cure. Our Credit Management service is ideal for clients who do not yet wish to sever their relationship with a customer. We employ a customer service approach to chase up a debt earlier to resolve any queries before they arise and allowing you to maintain your relationship with a customer.

How can we help?

From one-off bad debts to ledgers that require more regular attention, we’re here for you.

Tell us how we can help, please complete this form