FAQs

We ensure that all personal data is processed only on legal grounds, held securely and retained only as necessary. We provide clear, transparent information about our data practices, respect data subject rights, avoid automated decisions and only share data with confidentiality. We also have a dedicated Data Protection Officer to manage any complaints and ensure compliance with GDPR requirements, including the use of sub-processors and third-party sharing.

While there is no definitive answer, you can introduce a debt collection agency as soon as an invoice is overdue. It is a good idea to limit the number of invoices that are unpaid for 90 days, to avoid cash flow issues.

Or, if your resources are limited and a non-payer has gone AWOL, you could consider instructing a debt collection agency to trace and investigate at this point instead. It could even be when multiple customers start failing to pay.

Read more on this topic in our blog: https://www.redwoodcollections.com/blog/when-to-call-a-debt-collection-agency

Consumer debt collection involves retrieving unpaid amounts from agreements between a company and an individual, covering rent, bills, contractor fees, or personal loans.

In contrast, commercial debt collection addresses unpaid invoices between two businesses, often tied to contractual disputes or non-payment for goods or services.

Commercial debt collection requires a profound understanding of legal proceedings and business contracts, emphasising the importance of maintaining positive commercial relationships.

Redwood Collections adheres to regulatory frameworks set by the Financial Conduct Authority and the Credit Services Association for both consumer and commercial debt collections, ensuring compliance with legal and ethical standards in debt handling.

When deciding the most suitable debt collection service for your needs, it's important to explore the different features within each of our service packages.

Our range includes the classic Collections service, designed for handling rare, one-off debts.

If you require regular assistance, the Collections Premier package is tailored to meet those needs.

For more personalised services, our Collections+ package offers a bespoke approach.

Additionally, we provide specialised debt management services for the education sector through our Independent Schools service package. With these diverse options, you can trust that we’ll have a solution to address the unique requirements of every situation.

Find out more about our range of services in our blog: https://www.redwoodcollections.com/blog/which-debt-collection-service-is-right-for-you