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Complaints

1. How to submit a complaintHow complaints can be made:• Email - please send to complaints@redwoodcollections.com• Letter - write to Redwood Collections Ltd, Airport House, Croydon, CR0 0XZ• Telephone - please call the complaints line on 020 8080 4841 2. InvestigationComplaints will be acknowledged in writing within 5 business days.A designated…

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Successfully submitted - Client Referral Form

In our experience, debtors often try and contact the creditor directly once they receive our first correspondence. If they do, politely point them our way.…

NAFD Members

For over a decade, we have been supporting funeral directors like you to recover money owed to them. As a Gold Partner of the National Association of Funeral Directors, we're pleased to offer members an exclusive 33% discount on our debt collection services.  This means that instead of the standard 15% commission rate, you only…

Glossary

A court order to liquidate a company's assets and distribute proceeds to creditors, leading to closure.…

Welcome

Thank you for choosing to work with us. From this moment on you can be sure of our unwavering commitment to delivering excellent service. With Redwood on your side, you’ll be free to focus on what you do best. Growing your business. We're here to support you every step of the way. If…

Thanks for your feedback (review/referral)

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Successfully Referred

Your friend is in expert hands. We're on it and ready to deliver exceptional results.We'll be in touch with them shortly to get them up and running with our services. Once they have listed at least one debt with us, we will be in contact with you to arrange your…

Let us know what we can do to improve

Complete our 1-minute survey, and as a token of our appreciation, you'll receive a reduced commission rate of just 12% on the next case you refer to us.…

Feedback received

Your responses have been submitted successfully. As a token of our appreciation, you are now entitled to a 10% discount on our commission rate for your next case. When listing your next case, simply let us know that you have taken part in this survey, and we will take care of…