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Received a letter?
BANK TRANSFER (BACS)Please use the following details:Account: 03355691Sort code: 20-14-33*Please quote your reference no*CHEQUETo be sent to: Redwood Collections Ltd, Airport House, Purley Way, Croydon, CR0 0XZ.*Please quote your reference no*ONLINEPay online using the link below…
VIEWPrivacy Policy
Privacy policyIn accordance with The General Data Protection RegulationEffective date: 16 January 20251. Introduction Redwood Collections Limited (“we,” “our,” or “us”) provides debt recovery services to businesses (“clients”). In doing so, we act as a data processor, handling personal data on behalf of and under the instruction of our clients,…
VIEWTerms and Conditions
Redwood Collections Ltd Website terms of use: We are not a law firm and nothing on this site constitutes legal advice – the contents are for general information purposes only. If you wish to take legal action or receive legal advice, we will refer you to our specialist panel of solicitors. No…
VIEWSuccessfully Submitted - Refer a Debt Form
In our experience, debtors often try and contact the creditor directly once they receive our first correspondence. If they do, politely point them our way.…
VIEWParentCheck
Complete AML checks before funds are accepted, with results powered by trusted sanctions data and evidence kept on record.…
VIEWTerms and Conditions of Business
1. Definitions1.1 Ancillary Charges means: the charges set out in the Price List, disbursements paid to third parties and costs and charges set out in paragraph 8.5 below.1.2 - Client means: the person, limited company or business instructing Redwood in relation to the Services.1.3 - Debt means: each sum owed…
VIEWThank you
In our experience, debtors often try and contact you directly once they receive our first correspondence. If they do, politely point them our way.…
VIEWComplaints
1. How to submit a complaintHow complaints can be made:• Email - please send to complaints@redwoodcollections.com• Telephone - please call the complaints line on 2. InvestigationComplaints will be acknowledged in writing within 5 business days.A designated person with appropriate authority will investigate the complaint. 3. ResponseRedwood Collections Ltd will provide a final…
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