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Privacy Policy

Privacy policyIn accordance with The General Data Protection RegulationEffective date: 16 January 20251. Introduction Redwood Collections Limited (“we,” “our,” or “us”) provides debt recovery services to businesses (“clients”). In doing so, we act as a data processor, handling personal data on behalf of and under the instruction of our clients,…

Terms and Conditions

Redwood Collections Ltd Website terms of use: We are not a law firm and nothing on this site constitutes legal advice – the contents are for general information purposes only. If you wish to take legal action or receive legal advice, we will refer you to our specialist panel of solicitors. No…

Successfully Submitted - Refer a Debt Form

In our experience, debtors often try and contact the creditor directly once they receive our first correspondence. If they do, politely point them our way.…

Redwood Credit Management

 Credit Management is the route for overdue accounts where preserving the working relationship is just as important as recovering the debt. Non-confrontational communication and longer repayment structures create a recovery approach that reflects the commercial value of the relationship.…

ParentCheck

Complete AML checks before funds are accepted, with results powered by trusted sanctions data and evidence kept on record.…

Terms and Conditions of Business

1. Definitions1.1 Ancillary Charges means: the charges set out in the Price List, disbursements paid to third parties and costs and charges set out in paragraph 8.5 below.1.2 - Client means: the person, limited company or business instructing Redwood in relation to the Services.1.3 - Debt means: each sum owed…

Thank you

In our experience, debtors often try and contact you directly once they receive our first correspondence. If they do, politely point them our way.…

Complaints

1. How to submit a complaintHow complaints can be made:• Email - please send to complaints@redwoodcollections.com• Telephone - please call the complaints line on  2. InvestigationComplaints will be acknowledged in writing within 5 business days.A designated person with appropriate authority will investigate the complaint. 3. ResponseRedwood Collections Ltd will provide a final…

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Successfully submitted - Client Referral Form

 Our team will be in touch with you to get a stronger understanding of the situation and recommend the best route forward.…