In fact, in 2025, 90% of UK businesses reported experiencing late payments and 44% said those delays are becoming more frequent. This is an alarming statistic and demonstrates the real need for external support in debt collection and credit management.
For over 15 years, Redwood Collections has been helping businesses tackle this issue with professionalism and care.
What we aren't
Debt collection can often be misunderstood. Too many people picture heavy-handed tactics or intimidating phone calls and while that can be the case for some agencies, it’s simply not how we operate.
At Redwood Collections, professionalism guides everything we do. We don’t knock on doors, we don’t use scare tactics and we don’t pressure anyone into payment. Our approach is based on clear, consistent follow-up with a focus on resolution over confrontation.
We recognise late payment can stem from all kinds of circumstances, administrative delays, cash flow problems or even simple oversight. By keeping communication calm and constructive, we give both sides the best chance of resolving matters quickly and fairly. This approach protects your reputation while strengthening long-term relationships with your clients.
Our services
We know every business has its own way of working and our services are designed to adapt. For some clients, that means full debt recovery support from the first overdue invoice to the final settlement. For others, it’s about strengthening internal processes through better credit management and reminder systems.
When tracing is needed, we use verified data sources to confirm addresses and contact details, ensuring communication stays accurate and compliant. For organisations managing a high volume of debts, our Collections+ service offers a more structured level of oversight, including detailed reporting and dedicated account management.
Each service works seamlessly alongside the others, giving you one reliable point of contact throughout.
Who we work with
Our clients range from sole traders to corporates. From Independent Schools to businesses in the Shipping & Logistics sector. Details of each case may vary but the goal is always the same, recover overdue balances quickly and fairly, with care.
Independent schools trust us to manage sensitive fee arrears with respect for family circumstances and confidentiality. Businesses in shipping and logistics rely on us to navigate complex payment chains and international operations. For SMEs and corporates, we help protect cash flow and ensure steady, revenue. For sole traders, we provide the reassurance of having experienced professionals handle situations that can often feel personal and difficult to manage alone.
Our commitment to compliance
Debt collection is a regulated activity, but not every agency operates under the same level of oversight. Redwood Collections is authorised and regulated by the Financial Conduct Authority, registered with the Information Commissioner’s Office and fully compliant with UK GDPR. We also voluntarily adhere to the CSA’s Code of Practice, maintain ISO 9001 and ISO 27001 certification, and ensure all our collectors are CAI accredited through the Collectors Learning Initiative.
Regular audits, independent assessments and ongoing staff training ensure we consistently uphold these standards. It’s an approach that protects our clients, their data and the people they work with, reinforcing the trust placed in us every day.
Litigation support
When a case requires legal involvement, we make litigation accessible by working closely with our panel of solicitors to ensure a smooth and transparent process. We bridge the gap, offering clear guidance and practical support throughout.
From pre-action correspondence to enforcement, we make sure every step is compliant, efficient and handled with care.
A human approach
Behind every unpaid invoice is a situation that deserves understanding. We know tone matters, in both how we represent your business and how we engage with the debtors. Our team focuses on empathy and professionalism in all of our communications, giving every case the best chance of resolution without confrontation.
This balance of firm and fair has helped us build long-standing relationships with clients across the UK. Many of those relationships began with a single case and developed into ongoing partnerships built on trust and consistency.
Building long-term partnerships
We measure success by more than the debts we recover, we measure success by the relationships we maintain. Many of our clients have worked with us for years, confident every case will be managed with care and precision. A large proportion of new enquiries come through recommendations, which we see as the best sign our approach works.
In an environment where late payments are becoming more common, we help businesses stay financially resilient, turning uncertainty into stability through experience and care.
As late payments continue to rise, having the right support in place has never mattered more. Our role is to make the process straightforward and effective from start to finish. We believe every business deserves to be paid for the work it delivers. Call 020 8080 2888 or reach out through our online contact form to see how we can help bring your overdue accounts to a close.
