Welcome

to Redwood Collections

Thank you for choosing to work with us. From this moment on you can be sure of our unwavering commitment to delivering excellent service. With Redwood on your side, you’ll be free to focus on what you do best. Growing your business.

We're here to support you every step of the way. If there are any additional debts on your mind that you'd like assistance with, please don't hesitate to let us know. Our aim is to ensure that managing your finances is as seamless and stress-free as possible for you. Just reach out whenever you're ready, and we'll take care of the rest.

Let us know about another debt

Leave it to us

Now that you’ve taken the most important step and put your trust in us, you can relax, safe in the knowledge that our expert team will be working tirelessly on your behalf. You can rely on us to work with integrity and sensitivity, to the letter of the law and with the utmost respect for both you and your customers.

Dealing with overdue debts is a balancing act. It’s important for you to get paid what you’re owed and keep your business profitable. But it’s also vital that recovering that debt doesn’t detract from the reputation of your brand or impact your long-term customer relationships.

We look forward to working with you. Whether you only need our debt collection services for a short time or you’re looking to benefit from ongoing credit control support, we’re there for you – every step of the way.

Our promise

Outstanding Service

You can expect the highest standards of customer care from our highly experienced team.

Professionalism and Integrity

You can be sure we’ll handle all debt recovery cases efficiently, sensitively and ethically.

Great support

Your dedicated account manager is on hand to answer queries and keep you informed.

Excellent Communication

We’ll keep you up-to-date on progress via printed reports and 24/7 online access to case management data.

What to expect

Your account manager

Your dedicated, highly experienced account manager should already have been in touch with you. Remember, they are there to support you and will respond quickly and efficiently to any questions or requests you may have.

Debtor contact

In our experience, debtors often try to contact the creditor directly once they receive our first correspondence. If they do, don’t worry. All you have to do is politely refer them to us.

View our terms and conditions

Taking things further

If there’s anything more we can do for you, don’t hesitate to ask. We offer a range of options, including legal and insolvency services, tracing and investigations of absconding debtors, asset tracking and international collections. Unlike other debt collection agencies, we retain our own panel of experienced solicitors and insolvency practitioners.

“We have been using Redwood Collections for a while now and would like to take this opportunity to say how impressed we are with the service that has been provided with regular updates, good communication skills and professional and effective service.

We have been particularly impressed with how our account manager dealt with our accounts resulting in a collection rate of over 20 cases of more than 100%. This is due to debt recovery charges and interest being recovered over and above the principal debt in most instances.

If we should encounter any future debts, we will have no hesitation in using Redwood Collections again. We also would not hesitate to recommend them on the basis of the outstanding service that we have received.”

Topps Tiles Ltd.

“We have been using Redwood Collections for the past year and bear witness to the excellent service they provide and the speed at which they collect monies owed on our behalf. I have always found the company to be courteous, flexible to meet the client’s requirements and respectful whilst pursuing payment for outstanding debts.

Robert Dyas

"We have been using the professional services of Redwood Collections to deal with our debt collection matters for the last four years.

We continue to find them to be excellent, proactive and productive and they have continually kept us informed with the process they are making with the debtors.

As they look after many Funeral Director clients, they are aware of the delicate nature of debt collection in our profession, and we have no hesitation in recommending them to our fellow professionals."

Leverton & Sons Ltd

“It is approaching one year since we first signed the contract with Redwood to take over the recovery of our Human Resources debts which arise as a result of overpaid remuneration. Often these debts which arise as a result of remuneration. Often these debts are a result of someone leaving at short notice and the payroll cut-off has already elapsed.

I am very pleased we made the decision to outsource this piece of work. I have found Redwood to be experts in their field, very professional, listening to our needs, providing good management information and successful in debt recovery. Early on in the contract we decided to revise the process and the content of letters and you worked in partnership with us when making these changes.

I would be very happy to speak to any new potential new clients and endorse Redwood should the need arise.”

Atos IT Services

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