Debt recovery that
protects commercial relationships
Reputation and long-term partnerships are crucial for businesses in the tourism sector and staged deposits, group bookings, cancellation terms, overseas intermediaries and cross-border payment challenges make successful recovery that much harder.
Relying on repeat trade, overseas agent relationships and industry referrals makes debt recovery a delicate process. We work with members to recover overdue balances, while ensuring brand integrity remains intact wherever possible.
We step in when internal credit control is no longer effective, changing the tone of the conversation without moving straight to unnecessary escalation.
Why Redwood?
More recovery
routes
A wider range of recovery options under one roof than standard collection agencies.
15%
commission
Our typical commission rate is based on the amount recovered, not the hours involved.
No collection,
no commission
We only charge on monies collected. Pursue payment without the risk of commission on an unsuccessful recovery.
Transparent
fees
Know the cost before proceeding with ancillary charges. Our fully transparent fee system covers all litigation actions and defences upfront.
No long‑term
contract
No fixed contracts unless requested. Referring a debt doesn't require a long-term commitment.
More routes to recovery
Collect what you're owed with more routes to recovery than standard debt collection agencies.
These options cover businesses of any size and debts at virtually any stage, with case details kept on file so another route can be explored if the first is unsuccessful, without the hassle of starting from scratch or providing the same documentation again.
Recovering debts overseas
It's possible to collect debts overseas, recovering costs and interest depends on jurisdiction in country where the debtor is based. More information is available on our dedicated International Collections page.
What clients say
"We had a call from Redwood asking if any assistance would be needed. Upon having a debt overseas we decided to give them a try, I was given an account manager who was extremally informative at all stages of what would be happening. The fees were very fair and explained in full.
I was very pleased with the company and would have no problem recommending Redwood to anyone, thank you for all your help."
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"We have been working with Redwood Collections for a long time now and they have consistently delivered an excellent service. Their team is professional, friendly and always willing to go the extra mile to support us.
They have helped us recover aged debts efficiently while maintaining a respectful and ethical approach with our customers, which is very important to us. Communication is always clear and timely and we really value the strong working relationship we have built with them.
Highly recommend Redwood to any business looking for a reliable and effective collections partner."
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Complimentary consultation
for UKinbound members
We're pleased to offer members a confidential, obligation-free consultation. This session is designed to help you:
• Talk through an overdue UK or overseas account
• Understand if a debt is ready to refer
• Identify what might be slowing payment down
• Decide if the relationship needs a softer recovery approach
• Review the documents and communication history
• Understand the most suitable recovery route
If you'd like to discuss an outstanding balance in confidence, share a few days and times in the form below and we'll arrange a suitable time to speak.
