Stover School Finds Success in Recovering Unpaid Fees with Debtor Tracing
Stover School is an independent co-educational day and boarding school in South Devon, founded in 1932. They provide education for children aged 3 to 18 and are guided by strong family and Christian values. The school emphasises a supportive environment that encourages academic development, personal growth and individual potential.
The challenge
When multiple parents struggled to pay their school fees, Stover School faced challenges in recovering the overdue amounts, straining its operations. If left unresolved, these unpaid fees could have affected the school's budgeting, planning and ability to maintain their high educational standards.
Over 40 cases have been referred to us, each requiring a tailored approach to suit the parents' individual circumstances. It was important for us to prioritise the school's reputation and uphold its values while effectively recovering the outstanding fees.
Our approach
Recognising the value of strong, long-term relationships with parents, we approached each case with care and sensitivity. Providing a single point of contact ensured clear, straightforward communication while addressing financial complexities. This resulted in strengthened relationships and an increased recovery rate.
In one case, we implemented debtor tracing to locate a parent overseas. Once found, we made contact. Less than a week later we received a call from the parent, who informed us that the outstanding amount would be transferred within two weeks. True to their word, the full amount was paid, ensuring a swift and hassle-free recovery.
Outcome
Our tailored debt recovery approach preserved parent relationships while restoring Stover School’s financial stability. Using debtor tracing, we efficiently located the parent and recovered overdue fees with minimal disruption. We secured positive outcomes, proving that the right partner can resolve financial challenges without compromising values.
