Let's Get Started

Tell us about your debt in just a few minutes.

Quality control

Man top mountain freedom man sunset background

Need to make a complaint?

Please email quality@redwoodcollections.com

 

 

Redwood Collections complaints procedure

 

1. How to submit a complaint

Complaints should be submitted in writing to ensure clarity.

Alternatively a complaint form can be provided upon request.
 

2. Investigation

Complaints will be acknowledged in writing within 5 business days.

A designated person with appropriate authority will investigate the complaint.
 

3. Response

Redwood Collections Ltd will provide a final response within 8 weeks of receiving the complaint.

The response will state whether:

a) The complaint is accepted.
b) The complaint is rejected, with reasons for rejection.
 

4. Referral to the Financial Ombudsman Service
(for accounts arising from a regulated credit agreement)

If the complainant remains dissatisfied with our final response, they may refer the matter to the Financial Ombudsman Service (FOS).

Complaints must be referred to FOS within 6 months of receiving our final response.

A copy of the Financial Ombudsman Service’s explanatory leaflet will be enclosed with our final response.
 

5. Contact details for the Financial Ombudsman Service:

www.financial-ombudsman.org.uk
0800 023 4567
complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

How can we help?

From one-off bad debts to ledgers that require more regular attention, we’re here for you.

Tell us how we can help your business, please complete this form.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.