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IMPORTANT NOTE: Please contact our collections office using the link below, as your account balance may have changed since we contacted you.Cash should not be sent as payment.…
VIEWPrivacy Policy
In accordance with The UAE Personal Data Protection Law (PDPL - Federal Decree-Law No. 45 of 2021)Effective date: 1 August 20251. IntroductionRedwood Debt Collection Services LLC (“we,” “our,” or “us”) provides debt recovery services to businesses (“clients”). In doing so, we act as a data processor, handling personal data on…
VIEWWebsite terms of use
General Information OnlyWe are not a law firm and nothing on this site constitutes legal advice. The contents are provided for general information purposes only. Legal Advice and ReferralsIf you require legal advice or intend to take legal action, we will refer you to our specialist panel of solicitors or licensed…
VIEWSuccessfully Submitted
In our experience, debtors often try and contact the creditor directly once they receive our first correspondence. If they do, politely point them our way.…
VIEWRedwood Credit Management
Credit Management is the route for overdue accounts where preserving the working relationship is just as important as recovering the debt. Non-confrontational communication and longer repayment structures create a recovery approach that reflects the commercial value of the relationship.…
VIEWParentCheck
Complete AML checks before funds are accepted, with results powered by trusted sanctions data and evidence kept on record.…
VIEWTerms and Conditions of Business
Definitions- Affiliate means: in relation to a party under this agreement, any entity that directly or indirectly through one or more intermediaries, Controls, is Controlled by, or is under common Control of that party.- Ancillary Charges means: the charges set out in the Price List, disbursements paid to third parties…
VIEWThank you
In our experience, debtors often try and contact you directly once they receive our first correspondence. If they do, politely point them our way.…
VIEWComplaints
1. How to submit a complaintHow complaints can be made:• Email - please send to complaints@redwoodcollections.com• Telephone - please call the complaints line on +971 54 257 3780 2. InvestigationComplaints will be acknowledged in writing within 5 business days.A designated person with appropriate authority will investigate the complaint. 3. ResponseRedwood Collections Ltd…
VIEWGlossary
A court order to liquidate a company's assets and distribute proceeds to creditors, leading to closure.…
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