Commercially manageable
high-volume collection
Recovery for high volumes of debtors is hard to manage, even harder when payments are recurring. Accounts at varying repayment stages, cases with different actions required, uneven distribution of time across cases, the breakdown of a case-by-case recovery model or an increase in write-offs are all signs a business has reached its internal limit.
The Collections+ process is designed for volume, bringing structure to overdue accounts that progresses them to resolution.
Capabilities behind
better results
Real-Time Payment Tracking
Our STFP platform gives you live visibility of payments, case activity and supporting documents. This reduces the need for manual updates, so you see which accounts have had payment activity, which are delayed and which may need further action.
Automated Debt Recovery Workflows
Automated workflows allow us to communicate with large numbers of debtors without accounts being missed. Different workflows can be used depending on the value, status or behaviour of the debt, so each account is followed up at the right point rather than relying on one manual process.
Integrated Credit Control Support
We integrate with your existing credit control team rather than replacing it. Existing credit control teams can continue managing day-to-day accounts while we take on cases that meet agreed referral criteria such as debts over a certain value, accounts past a set number of days overdue, repeat late payers or harder-to-progress debts that need additional focus.
Branded Recovery Options
Letters, emails and payment reminders can be sent using your branding, agreed wording and preferred tone, while we manage the follow-up and recovery work in the background. This is useful where you need additional support without changing how the process appears to your customers.
Tailored Reporting and Insights
Reports can be tailored to show the information your team needs, including payment activity, debtor responses, case status, recovery progress including payment plans and disputes, and accounts that may need escalation. This provides a clearer view across large volumes of debt without having to review every case manually.
Protection
throughout recovery
Client Relationship Management
We manage debtor contact as a controlled third party, striving to protect your brand while overdue accounts are being pursued. Where needed, accounts can be segmented by value, risk, payment behaviour or relationship sensitivity so the recovery approach reflects the type of debtor being managed.
Legal Compliance and Risk Control
We help ensure overdue accounts are handled fairly, with the right evidence and documentation in place. This reduces the risk of avoidable disputes, giving you a clearer position if legal action becomes necessary.
