Commercially minded
relationship-led recovery

Softer recovery comes from the way payment is approached. Language, tone of voice and flexibility with payment arrangements influence how a debtor responds. Our staff are trained regularly on effective techniques that lead to both results in recovery and a stronger chance of preserving the relationship.

Confidence
throughout a case

Payment plan monitoring

Agreed repayment plans are monitored closely so missed payments are identified early, showing whether the arrangement is working or if the recovery approach needs adjusting.

Case-specific recovery strategies

Cases are handled differently depending on what you need from us. We consider the value of the relationship, the customer or parent's circumstances, the payment history and any signs of vulnerability to manage the case in a way that reflects your priorities.

Recorded case activity

We keep a record of every interaction and what's been paid, providing a complete view of case progress to support informed decision-making.

Trained case handling

Everyone at Redwood receives regular training, including how to identify and handle vulnerable cases, and what it means to treat debtors fairly and with dignity.