Redwood Collections Ltd
AN EFFECTIVE APPROACH TO DEBT COLLECTION
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Help and advice

Payments and advice

How to make a payment

There are several convenient methods of repaying your account

1. Directly to our bank via online banking, or by visiting any Barclays branch quoting sort code 20-14-33, Account number 03355691 and the reference number from your letter, court document or insolvency document.

2. Write your reference number on a cheque, postal order or bankers draft and send to: Redwood Collections Airport House Purley Way Croydon Surrey CR0 0XZ
Please note: Cash should not be sent as payment.

3. By credit or debit card by calling 0208 288 3555 (Mon-Fri 9:00am to 5:30pm) and quoting your reference number. You must either be the cardholder or have their consent before making a payment using this method. To set up regular card payments, a standing order or to request a Barclays Bank paying in book, please call one of our operators on 0208 288 3555.


Rules & regulators

Redwood Collections Ltd is Authorised and regulated by the Financial Conduct Authority and committed to the standards of the Credit Services Association (CSA) Code of Practice.


complaints

Should you wish to make a complaint please write to our office, at the address found below, for the attention of the compliance department.
Alternatively you may email info@redwoodcollections.com with the word “complaint” in the subject line. Please include your reference number in any communication, if known.


AdviceUK Member Centres offer debt advice, some providing specialist advice for minority ethnic and refugee communities and people with disabilities. For further information please phone 0207 469 5700 or visit www.adviceuk.org.uk

Christians Against Poverty (CAP) A national debt counselling charity with centres throughout the UK. Please phone 01274 760720 or visit www.capuk.org

Citizen’s Advice Bureau Offers free face to face debt advice. Get free information and advice about legal, money and other problems by visiting www.citizensadvice.org.uk

Credit Action A national charity that gets people thinking more about money. Resources, tools and training help everyone look after their budgets. Please phone 0207 380 3390 or visit www.creditaction.org.uk

Money Advice Service A government created service that offers clear unbiased advice to help you manage your money. Please visit www.moneyadviceservice.org.uk

Money Advice Scotland If you live in Scotland, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk to find contact details for debt advice in your local council area.

National Debt Line Free, confidential and independent debt advice by telephone for people in the UK. Please phone 0808 808400 or visit www.nationaldebtline.co.uk

StepChange Debt Charity A charity offering free, confidential debt advice and support to anyone worried about debt. Please phone 0800 138 1111 or visit www.stepchange.org

sources of debt advice